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1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.

2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use Ninja Van as our standard delivery courier. Delivery usually takes between 2 to 5 business days for West Malaysia and 4 to 9 business days for East Malaysia.

3. Our standard delivery charges per order are as follows:

  • For West Malaysia, delivery charge is RM6.90.

  • For East Malaysia, shipping charge is RM10.00.

3. Orders of RM200.00 and above (after deducting cash or discount voucher if applicable) are entitled to delivery free of charge within Malaysia.

4. Orders are dispatched for delivery between 9:00am – 5:00pm from Monday to Friday and 9:00am – 1:00pm on Saturday.

5. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.

6. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

7. In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt, or receive an email/ whatapps message and if Ninja Van does not receive any feedback from you, we regret to inform you that your package will be returned to Kiseki Japan Plt. Please be aware that customer has to bear the shipping cost again so that we can arrange for next delivery.

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