top of page


  • Is Kiseki Japan Collagen Facial Cleanser suitable for any skin type?
    Yes, it is a wash away cleanser. Fish scales collagen helps to remove dirt and excessive oil in pores. Keeps pores unclogged and clean. Compared to other cleansers which claims to have strong cleansing power, we do have strong cleansing power but without the help of strong chemicals like SLS.
  • What should I do after washing?
    Apply more skincare than usual to take advantages of high absorption rate. When pores are unclogged, your skin will feel clean and clear. When your skin is giving hint that it is thirsty, we strongly suggest to be generous to your skin and apply more layer of skincare until it feels hydrated.
  • What kind of skincare should I use after washing with Kiseki Japan Marine Collagen Facial Cleanser?
    Common skin problems are usually caused by dehydration. The best is to just using hydration/ moisturising skin care. The standard steps are washing-> toner -> serum -> moisturizer. Please do not use oil control and alcohol contained skincare as it will only dries up your skin.
  • Is it normal that I experience break outs within the first few days?
    Yes, it is normal if you have acne skin type. We do not believe that pimples will just disappear underneath the skin. Let your skin push the pimples out and continue to wash so that the break-out will not happen at the same area again. The soap contains herb extracts (Artemisia Princeps Leaf Extract, Scutellaria Baicalensis Root Extract, Hypericum Perforatum Flower/Leaf/Stem Extract) which is for anti-inflammation.
  • I still feel dry after taking your advices.
    We suggest you stop using it if you are not comfortable with it.
  • Are there any other advices from Kiseki Japan for better result?
    We suggest to do mask at night continuously for the first 3-5 days after washing to take advantage of the better absorption rate for skincare. Go for facial to clear out the clogged pores continuously for 3 months. Continue to use Kiseki Japan Marine Collagen Facial Cleanser for facial cleansing. You will then find that your skin won’t get clogged easily like before.
  • What should I feel during washing?
    Enjoy the fragrant smell and creamy foam (Please adjust the amount the foam most suitable for you and your skin). We suggest to only rub 3 to 5 times using the foam net for women’s usage.
  • What should I feel after washing?
    Refreshing but the skin does not feel dry and tight. If yes, try to create right amount of foam to wash. And then apply sufficient skincare is a must.
  • Why do I need to apply skincare after washing?
    It is because your pores are like an empty hole which need to be filled up. Either let the moisture evaporate into the air, or dirt entering into the pores again. Thus, it is better to close your pores with skincare.
  • I still have a lot of question; how can I ask?
    Kindly email us at
bottom of page