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COMPLAINS

1. If you find that the items you have ordered are damaged upon delivery, please report to kisekijapan.co@gmail.com within 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.

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2. If in the event that any product is missing from your order, please report to our Customer Service team at kisekijapan.co@gmail.com  within 2 days from the date you receive the product and we will attend to your report.

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3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

RETURN POLICY

1. At Kiseki Japan, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website www.kisekijapan.com.

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2. If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 7 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process. The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, refund will be made to you in the next 90 days.

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3. If you buy Kiseki Japan products out from this website, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.

Kiseki Japan reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.

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If you have any questions on our return policy, please contact our Customer Service team at  kisekijapan.co@gmail.com  and it would be our pleasure to assist you.

Please provide your details, receipt number and reason for any returns.

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